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Making a Complaint

 

If you are unhappy with our service

 

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

 

Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

 

Email: qfpcomplaints@quilter.com

Tel: 0191 241 0700

 

You can find more information by visiting the Quilter Financial Planning Limited website. https://www.quilterfinancialplanning.co.uk 

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk